Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at naturley2019@gmail.com.

Damaged product 

We will be happy to re send and replace the product and it will take 7 to 10 days, Naturley  needs to be notified of damaged product within 2 days from the delivery date via email to naturley2019@gmail.com

In the email, order number, image of invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent. 

In case of multiple item shipments, only the affected product can be returned and replaced.

We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

Email will be responded to within 24-48 hrs and full assistance will be provided thereafter

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at naturley2019@gmail.com 


Cancellation:

  • An order cancellation request will be accepted only if we have not yet shipped the product.

  • If a cancellation request is accepted, you are entitled to get a refund of the entire amount.

  • Naturley reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

In case of Missing product

  • Naturley needs to be notified of missing product within 2 days from delivery date via email to naturley2019@gmail.com 

  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box & unboxing video with all items received to be sent. 

  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • Naturley  needs to be notified of spoilage of product within 2 days from delivery date via email to naturley2019@gmail.com

  • In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 

  • We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained

  • We will work with you on providing an amicable solution. 

  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 

  • Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.